Customer Service and Booking
Please contact us for booking requests, availability checks, or general inquiries.
E-Mail: request@sclass.club
Direct Messaging +49 151 200 68 557
You can reach our service team instantly via the following messenger applications:
WhatsApp
Telegram
iMessage
Botim
Operator & Partnership Management
For professional operators and transport companies interested in joining our global alliance and operating in line with S-Class standards, please contact our dedicated team at request@sclass.club
Contact SCLASS.CLUB
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2. PROCESS OF BOOKING
3. CANCELLATION DISCIPLINE
1. MUTUAL DISCIPLINE
Our excellence is founded on a partnership of mutual discipline. We believe that the highest quality is only achieved when professional standards are jointly respected by both the provider and the Client, ensuring a completely stress-free experience
Initiate your request directly with your Personal Coordinator via our form, email, or WhatsApp. We provide a fixed, precisely calculated all-inclusive quote. Upon your approval and secured payment, you will receive an official confirmation containing your chauffeur’s credentials and specific vehicle details
To maintain our service integrity, full refunds require a cancellation notice of at least 4 hours for Transfers and 24 hours for Hourly or Long-Distance bookings. Cancellations received outside of these windows result in a charge equal to the full cost of the service
4. SECURE PAYMENT
Payments are processed via personal protected links or bank transfers for corporate accounts. Your financial data is never stored within our system, though regular clients may voluntarily elect to have card details securely stored for seamless future automation
5. SERVICE GUARANTEE
We provide an absolute guarantee of safety, confidentiality, and punctuality. Every step of our internal protocol is dedicated to ensuring you receive exactly the vehicle standard and meticulous service you booked, without exception
6. PERSONAL POINT OF CONTACT
Your booking is always curated. You will receive all necessary contact details, be it your chauffeur, personal assistant, or manager. You will always know who to contact for assistance